Maurice, a senior who required the use of a motorized wheelchair, was unable to board their TTC bus because snow was blocking the area where the bus would deploy its ramp. As a result, they missed several medical appointments. After calling 3-1-1 multiple times, Maurice contacted our office.
We found out that Shelter, Support & Housing Administration’s (SSHA) voicemail for complaints was full. That meant that anyone who called SSHA’s complaints phone line to let the City know about an issue with their shelters would be unable to share that important information.
Juan had been living with their family after being forced out of their apartment due to a major flood. Their belongings were in storage, and they were having issues with reimbursement from their insurance company. Juan was trying to contact their claims adjuster but was having trouble doing so. They came to our office for help.
Stella left an abusive relationship and was staying in a shelter while waiting for new housing. She contacted our office after asking Toronto Community Housing Corporation to be released from her current lease agreement, which she shared with her former partner.
Elizabeth contacted our office with concerns about the heat in her Toronto Community Housing Corporation (TCHC) unit. TCHC staff had confirmed that the heat and thermostat were both working, but Elizabeth wanted someone to check the insulation because she said her unit was still very cold.
Sajid, who lives on his own, was having trouble keeping up with his housekeeping duties as a result of his medical issues. He was hoping to get some help but didn’t know who to ask, so he contacted our office for help.
We heard from Andre, who was upset because they said that Toronto Employment & Social Services
would not provide them service in French. We heard from Andre, who was upset because they said that Toronto Employment & Social Services would not provide them service in French. Andre had questions about the Housing Stabilization Fund and Ontario Works, but wanted TESS staff to communicate with them about the matter in French.
Martina, who is on disability assistance, applied to the City’s Property Tax, Water & Solid Waste Relief program. She faxed in her application, but a year later, had not heard back from the City. Confused, she contacted City staff to see what had happened.
We were surprised to hear from Dmitri, a Russian resident who had continuing concerns about a fire that happened in his apartment in Moscow. While his email was addressed to the Moscow Ombudsman, Dmitri had sent it to our office instead.