Helping Someone Find the Right Place to Complain

What Happened

Juan had been living with their family after being forced out of their apartment due to a major flood. Their belongings were in storage, and they were having issues with reimbursement from their insurance company. Juan was trying to contact their claims adjuster but was having trouble doing so. They came to our office for help.

What We Did

We referred Juan to the Financial Services Regulatory Authority of Ontario, as well as to their insurance provider’s internal Ombudsman, so that they could make a complaint.

The Result

Juan was able to make a complaint about their insurance provider with the right oversight office.

Why this Matters

Even if someone brings forward a complaint or an issue that we cannot help with, we always make an effort to refer them to another organization that may be able to help with their concern.