Policies

Standards of Service in Complaint Handling

Whenever possible, Ombudsman Toronto:

• Returns phone calls within two business days
• Acknowledges e-mails and letters within five business days

Everyone has the opportunity to provide information to support their complaint. We consider every complaint on its own merits.

Equitable Service Standards

Ombudsman Toronto is committed to providing equitable access to its services. That means we take into account the needs, location and circumstance of every individual who works with us.

View further information on accessibility at Ombudsman Toronto.

Social Media

View our Social Media Policy.

Unacceptable Behaviour Policy

View our Unacceptable Behaviour Policy.

Complaints about Ombudsman Toronto

If you have a concern about how you were treated by our staff or a suggestion about how our services can be improved, you may write to us at teamleadombudsman@toronto.ca or with a letter to our mailing address:

The Team Lead, Investigations and Resolutions, or the Deputy Ombudsman will review your concerns and contact you to discuss further.