Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training, and messages from the Ombudsman.
March 27, 2013
The City of Toronto Ombudsman, Fiona Crean, says two City divisions failed to provide proper service to a group of six community agencies.
Read More about City Repeatedly Broke Promises to Tenants
February 14, 2013
The City of Toronto Ombudsman Fiona Crean says residents, politicians and staff are gaining a clearer understanding about the benefits of having an independent Ombudsman to investigate problems with City services and programs.
Read More about Ombudsman Issues 2012 Annual Report
November 22, 2012
City of Toronto Ombudsman Fiona Crean says the City needs to improve its procedures for handling parking tickets so that more drivers can get accurate information, understand their options and avoid court.
Read More about An Investigation into the Parking Ticket Dispute System in Toronto
September 7, 2012
Ombudsman Fiona Crean is delighted to present the City of Toronto’s first-ever Ombudsman Public Service Award to five city staff who provided residents with outstanding assistance in resolving their complaints about city services. The winners are being honoured this morning during a ceremony at Toronto City Hall.
Read More about Winners of First Ombudsman Public Service Award Announced
July 16, 2012
Sixteen City of Toronto staff are finalists for the first Ombudsman’s Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.
Read More about Fiona Crean announces finalists for City of Toronto Ombudsman’s Award
February 1, 2012
In her annual report released today, the Ombudsman for the City of Toronto called on the City to fix an oversight remaining from the creation of the City of Toronto Act six years ago. “One of the changes that was considered but never implemented was to give the new city its own Public Service Act,” says Fiona Crean. “This would have set in law the rules that govern the actions of public servants, and make them clear to councillors and the public.”
Read More about The City of Toronto Ombudsman’s 2011 Report
December 1, 2011
The Ombudsman for the City of Toronto is inviting residents to tell her about city staff who have gone the extra steps to address their complaints about service from the City.
Read More about The City of Toronto Ombudsman Public Service Awards
September 20, 2011
The Ombudsman for the City of Toronto has determined that an Etobicoke homeowner was subjected to unfair and unreasonable treatment by staff at Municipal Licensing and Standards (MLS).
Read More about No Way to Comply: An Investigation into the Enforcement Practices of Municipal Licensing & Standards
February 2, 2011
In her 2010 Annual Report released today, the City of Toronto Ombudsman emphasized the importance of systemic investigations undertaken by her office.
Read More about City of Toronto’s Ombudsman Releases 2010 Annual Report
December 3, 2010
The Ombudsman for the City of Toronto says the City has provided unfair and improperly discriminatory service to a resident with dementia. In an investigative report released today called, A Duty to Care, Fiona Crean also reports she could find no policies at the City of Toronto that ensure people with diminished capacity can understand notices and orders that are issued from City Hall.
Read More about Toronto’s Duty to Care: An Investigation into Municipal Licensing and Standards’ Treatment of a Resident with Dementia