Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training, and messages from the Ombudsman.
January 31, 2025
Black communities have shaped Toronto in profound and enduring ways. At Ombudsman Toronto, we honour these legacies every day by working toward fairness, accountability, and a more equitable future where everyone thrives. Read Ombudsman Addo’s Statement on our commitment to accountability.
Read More about Honouring Black Legacy and Leadership: A Commitment to Accountability
December 12, 2024
Toronto’s Ombudsman Kwame Addo finds that the City of Toronto’s decision to stop allowing refugee claimants access to its base shelter beds was unfair, poorly planned, and inconsistent with its commitments to transparency, accountability, and the human right to adequate housing.
Read More about Toronto Ombudsman Report Finds City’s Decision to Exclude Refugees from Base Shelter Beds was Unfair and Harmful
September 5, 2024
In his first Toronto police investigation, “An Investigation into the Toronto Police Service’s Communications About its Vulnerable Persons Registry,” Ombudsman Addo finds that the communications failures and poor management have prevented the registry from doing its job.
Read More about Toronto Ombudsman finds major gaps with police’s registry for vulnerable persons
July 19, 2024
Toronto’s Ombudsman Kwame Addo has released an update on the work his office’s new Housing Unit has done during its first year of operation.
Read More about Toronto’s Ombudsman reports on first year of office’s new Housing Unit, underscores human right to housing
June 21, 2024
Toronto’s Ombudsman says 2024 marks 15 years of success for his office in solving problems with City services for the people of Toronto. In his annual report released today, Addo notes that to date, the office has handled more than 31,000 individual complaints from members of the public.
Read More about Celebrating 15 Years of Fairness, Looking Forward
April 12, 2024
Toronto Ombudsman Kwame Addo says Toronto Hydro acted unfairly by holding a property owner responsible for approximately $20,000 worth of repairs to a hydro vault it never told him he owned.
Read More about Ombudsman saves Toronto man $20,000 in Hydro dispute
February 1, 2024
February marks Black History Month, a global commemoration that brings together people and communities to celebrate and learn about African, Caribbean, and Black history, art, food, and cultures. This year, Ombudsman Addo spent some time thinking about what Black Excellence means to him, the responsibility institutions have to support Black success, and how Ombudsman Toronto can play a role.
Read More about Celebrating Past, Present, and Future Black Excellence
December 21, 2023
Ombudsman Addo reflects on his office’s work in 2023: “I am proud of the immense growth that my office and team achieved this year – all in pursuit of a City of Toronto government that serves people fairly.”
Read More about Ombudsman says 2023 was a year of growth
December 21, 2023
Reema Patel, Ombudsman Toronto’s first Deputy Ombudsman (Housing), reflects on the new housing unit’s initial five months: “As we close out 2023 and look ahead to the work of the Housing Unit next year, I am buoyed by the momentum that we’ve built in such a short period of time—we have only just gotten started.”
Read More about Reflecting on the first five months of the Housing Unit
December 19, 2023
Toronto’s Ombudsman Kwame Addo has launched an investigation into the Toronto Police Service’s Vulnerable Persons Registry (VPR) to determine if its communication to the public about the registry is adequate and fair.
Read More about Ombudsman to Investigate the Toronto Police’s Vulnerable Persons Registry