News & Updates

Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training, and messages from the Ombudsman.

Showing 41 to 50 of 84 items

City Ombudsman Monitoring Snow Removal Concerns

February 19, 2019

Ombudsman Toronto is aware of broad-based public concern about snow removal in Toronto this winter.

Toronto Ombudsman says City Staff Did Not Adequately Protect Historic Train Station

July 18, 2018

The City of Toronto Ombudsman says poor communication and coordination, a lack of enforcement and inadequate project supervision by City staff helped derail plans for the restoration of the historic Mimico Train Station.

Toronto Ombudsman to Review TTC Investigation of Incident on Streetcar

July 4, 2018

On February 18, 2018, an incident involving several TTC Transit Fare Inspectors and a young black male customer occurred on a Toronto streetcar. TTC has released a report investigating the incident. The Ombudsman will be reviewing it for fairness.

Complaints to Toronto Ombudsman Up in 2017

April 19, 2018

City of Toronto Ombudsman Susan Opler says that in 2017, her office handled nearly 1,650 complaints about City services, up 7% from the year before. Susan Opler released Ombudsman Toronto’s 2017 Annual Report today. She says poor communication continues to be a factor in many complaints her office receives.

City Ombudsman Recommends Changes to Winter Respite Services for the Homeless

March 21, 2018

The City of Toronto Ombudsman says the City gave people experiencing homelessness and the general public outdated, inaccurate and inconsistent information this winter about critically important services.

City Ombudsman says Toronto Community Housing Priority Transfer Process Giving Tenants False Hope

January 26, 2018

The City of Toronto Ombudsman says Toronto Community Housing Corporation (TCHC) is being fundamentally unfair to tenants who seek to move to another unit because their current accommodation puts their health or safety at risk.

City Ombudsman Looking into Toronto’s Cold-Weather Services for the Homeless

January 2, 2018

The City of Toronto Ombudsman has begun an Enquiry into the recent confusion over the winter programs offered to the city’s homeless.

Toronto Ombudsman Recommends $462,000 Payment to Senior

September 28, 2017

The City of Toronto’s Ombudsman says it is only fair that the City repay a senior citizen $462,000 it got from the sale of his house.

Toronto’s Ombudsman tells landlords “Turn off the heat”

September 22, 2017

Toronto’s Ombudsman Susan Opler today added her voice to the City officials who have called on residential landlords across Toronto to immediately turn off the heat in their buildings until the current heatwave is over.

Ombudsman Releases Three Enquiry Reports

September 21, 2017

The City of Toronto’s Ombudsman today released the reports of three Enquiries into complaints about three different City services: parking ticket disputes, noise complaints, and notifications of zoning variance requests.