News & Updates

Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training, and messages from the Ombudsman.

Showing 51 to 60 of 84 items

Ombudsman Finds Unfair Process for Complaints About Development Charges

June 28, 2017

Susan Opler today released the report of an Investigation into the City’s process for handling development charge complaints. Mr. D contacted Ombudsman Toronto after City staff refused to give him a hearing before City Council’s Executive Committee. He was unhappy about how the City had dealt with his building permit and the development charges he incurred.

City Acted Unfairly in Cancelling Park Permit

May 19, 2017

The City of Toronto Ombudsman says the City’s Parks, Forestry and Recreation division (PF&R) cancelled a permit to use an east-end park too quickly and without a fair process.

TTC Transit Enforcement Needs Better Oversight

April 21, 2017

Toronto’s Ombudsman says the Toronto Transit Commission needs to improve oversight and supervision of the transit enforcement staff working at its stations and on its trains, buses and streetcars.

2016 Annual Report

March 23, 2017

The City of Toronto’s new Ombudsman Susan Opler says her office is building on its accomplishments as it continues its work looking into problems with City services and recommending improvements.

2016 Toronto Ombudsman Awards

December 20, 2016

Staff at the City of Toronto will be honoured tomorrow for their exceptional work in proactively resolving complaints about city services. Ombudsman Susan Opler will present the 2016 Ombudsman Public Service Awards to Natalie Brown, Ted Van Vliet and a unit of the City’s Employment and Social Services Division.

Susan E. Opler appointed Ombudsman for City of Toronto

July 15, 2016

City Council unanimously appointed Susan E. Opler as Toronto’s Ombudsman, effective September 12.

2016 Toronto Ombudsman Award Nominees

May 24, 2016

Toronto Interim Ombudsman, Kwame Addo, announced the nominees of the 2016 Toronto Ombudsman Award, given annually to public servants who are exceptionally responsive in resolving residents’ complaints made to the Ombudsman.

2015 Annual Report

March 24, 2016

Toronto’s Interim Ombudsman says 2015 was a year of wide-spread recognition for the work the office is doing.

Winners of 2015 Ombudsman Public Service Awards

September 25, 2015

Ombudsman Fiona Crean is presenting the 2015 Ombudsman Public Service Awards to three city staff today for their commitment to resolving residents’ complaints about city services.

Investigation Announcement: Stress Injuries in the Toronto Paramedic Services

July 2, 2015

Following a number of complaints, the City of Toronto Ombudsman has begun an investigation into how Toronto Paramedic Services handles incidents of operational stress injuries (OSI) among its staff, including Post Traumatic Stress Disorder (PTSD).