Read about the latest updates and events from Ombudsman Toronto, including public presentations, updates on investigations, training, and messages from the Ombudsman.
September 21, 2017
The City of Toronto’s Ombudsman today released the reports of three Enquiries into complaints about three different City services: parking ticket disputes, noise complaints, and notifications of zoning variance requests.
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June 28, 2017
Susan Opler today released the report of an Investigation into the City’s process for handling development charge complaints. Mr. D contacted Ombudsman Toronto after City staff refused to give him a hearing before City Council’s Executive Committee. He was unhappy about how the City had dealt with his building permit and the development charges he incurred.
Read More about Ombudsman Finds Unfair Process for Complaints About Development Charges
May 19, 2017
The City of Toronto Ombudsman says the City’s Parks, Forestry and Recreation division (PF&R) cancelled a permit to use an east-end park too quickly and without a fair process.
Read More about City Acted Unfairly in Cancelling Park Permit
April 21, 2017
Toronto’s Ombudsman says the Toronto Transit Commission needs to improve oversight and supervision of the transit enforcement staff working at its stations and on its trains, buses and streetcars.
Read More about TTC Transit Enforcement Needs Better Oversight
March 23, 2017
The City of Toronto’s new Ombudsman Susan Opler says her office is building on its accomplishments as it continues its work looking into problems with City services and recommending improvements.
Read More about 2016 Annual Report
December 20, 2016
Staff at the City of Toronto will be honoured tomorrow for their exceptional work in proactively resolving complaints about city services. Ombudsman Susan Opler will present the 2016 Ombudsman Public Service Awards to Natalie Brown, Ted Van Vliet and a unit of the City’s Employment and Social Services Division.
Read More about 2016 Toronto Ombudsman Awards
July 15, 2016
City Council unanimously appointed Susan E. Opler as Toronto’s Ombudsman, effective September 12.
Read More about Susan E. Opler appointed Ombudsman for City of Toronto
May 24, 2016
Toronto Interim Ombudsman, Kwame Addo, announced the nominees of the 2016 Toronto Ombudsman Award, given annually to public servants who are exceptionally responsive in resolving residents’ complaints made to the Ombudsman.
Read More about 2016 Toronto Ombudsman Award Nominees
March 24, 2016
Toronto’s Interim Ombudsman says 2015 was a year of wide-spread recognition for the work the office is doing.
Read More about 2015 Annual Report
September 25, 2015
Ombudsman Fiona Crean is presenting the 2015 Ombudsman Public Service Awards to three city staff today for their commitment to resolving residents’ complaints about city services.
Read More about Winners of 2015 Ombudsman Public Service Awards